By the members and director of Rockettech
This week my job has been to make phone calls to past clients to get feedback from them. This doesn’t seem to be a difficult task to most people. However, I am very self-conscious in situations especially when they require communication in a formal setting. Where some teachers may have asked for a volunteer to do this type of assignment, Mr. Suter asked me specifically knowing my discomfort with things such as talking on the telephone
Earlier this year, I actually had to take a phone call because I was the only one available at that moment in time, and I felt overwhelmed and very anxious about it. During the conversation on the phone, I had felt that I hadn’t come across as professional, and I tore myself up for it.That is my fear every time I talk to anyone. I feel insecure and every flaw is amplified in my head. It is a social anxiety that I face on a daily basis. Don’t get me wrong, if I know you and am comfortable with you, I can talk to you easily and all is well. It’s when I don’t know the person or it's a more formal setting that I become this anxious person that doesn’t effectively communicate. After the conversation on the phone, I completely changed my demeanor. I normally come across as a pretty happy, upbeat person, but the rest of the day, I just kind of downshifted and became a very blah kind of person. It was this experience that Mr. Suter realized that I needed a push out of my comfort zone. So what does he do? He recruits me for a project requiring conversating over the phone. As uncomfortable as I was doing this, I accepted the challenge, and sitting here today, I am glad that I did.
This week, my first phone call, Mr. Suter talked to the client first, and once they had the necessary information, he handed the call to me. I then asked them the feedback questions we had pre-written as a team. My last phone call, Mr. Suter didn’t interject or even sit and listen because he knew that I could now do it on my own. From this experience, I have grown as an individual. I have learned that I don’t have to stay in my comfort zone. In fact, I need to get out of my comfort zone in order to expand my comfort zone. This is just a stepping stone to becoming the person that I want to be. I want to be a bold person who is comfortable with herself. I want to be the type of person that is not defined by insecurities and can overcome limitations simply because I have the confidence to do so. If someone asked me to make a phone call earlier in the year, I would have said no, but if you asked me today, I would probably hesitate, but my answer would be a yes. That is a step in the right direction… even if it a baby step.
"I want to be the type of person that is not defined by insecurities..."
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